Last updated: 01-09-2026

At Remedial Nexus, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted for products purchased from https://remedialnexus.com.pk.

By placing an order on our website, you agree to the terms outlined below.

1. General Policy

Due to the nature of health, wellness, and dietary supplement products, we follow strict hygiene and safety standards. Therefore:

  • Opened, used, or partially used products are not eligible for return or refund.
  • Returns are accepted only in limited cases, as described below.

2. Eligible Reasons for Return

You may request a return or replacement only if:

  • You received a damaged product
  • You received a defective product
  • You received the wrong product

The issue must be reported within 48 hours of delivery.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used supplements
  • Products with broken seals not caused by transit damage
  • Items damaged due to misuse, mishandling, or improper storage
  • Orders placed incorrectly by the customer
  • Promotional or discounted items (unless damaged or incorrect)

4. Return Request Process

To request a return or replacement:

  1. Email us at remedialnexus@gmail.com within 48 hours of receiving your order
  2. Include your order number
  3. Attach clear photos or videos showing the issue
  4. Provide a brief explanation of the problem

Our team will review your request and respond within a reasonable timeframe.

5. Return Approval

  • Returns are accepted only after approval from Remedial Nexus.
  • Unauthorized returns will not be accepted.
  • Approved items must be returned in original packaging, unopened, and unused.

Return shipping instructions will be shared after approval.

6. Refund Policy

  • Refunds are issued only for approved and eligible cases.
  • If approved, refunds will be processed using the original payment method, where applicable.
  • Refund processing times may vary depending on the payment provider.

Shipping charges are non-refundable, unless the error was on our part.

7. Replacement Policy

In eligible cases, we may offer:

  • A replacement product, or
  • A refund, at our discretion

Replacement delivery timelines may vary based on product availability and location.

8. Order Cancellations

  • Orders can only be canceled before dispatch.
  • Once an order has been shipped, it cannot be canceled.

To request a cancellation, contact us immediately at remedialnexus@gmail.com.

9. Delayed or Missing Deliveries

If your order is delayed or missing:

  • Please contact us with your order details
  • We will coordinate with the courier service to resolve the issue

Remedial Nexus is not responsible for delays caused by courier companies, incorrect address details, or unforeseen circumstances.

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective once posted on this page.

11. Contact Us

For any questions regarding returns or refunds, please contact:

Email: remedialnexus@gmail.com
Business Name: Remedial Nexus
Website: https://remedialnexus.com.pk

This policy is designed to ensure fairness, product safety, and transparency for all customers.